Access and facilities
Gainsborough Heritage Centre is accessed by the double doors on the North Street side nearest the entrance gateway to the Post Office Collection Office. See photo below (shows main entrance to the Centre on the left side of the photo).
Wheelchair and Mobility Aided Visitors
The Centre is accessible for wheelchair users with a call button that is located to the left as you are about to enter the second set of doors to enable staff to assist visitors with entering the building.
The Centre is an historic building and as three floors with stairs however, for wheelchair or mobility assisted visitors the Centre has a ramp to allow access to the ground floor exhibition area. For access to the first floor exhibition area and the second floor research room are available by the lift, please note it is intended for use only by one occupied wheelchair with their carer at a time. The Exchange tea room situated on the ground floor has been designed to be spacious for wheelchair users.
Due to reasons of fire safety and staff availability the Centre can only allow two wheelchair assisted visitors on the first and second floor at any one time. The Centre allows guide assistance dogs to assist with visitors access to the building.
The toilets are situated on the ground floor next to the Exchange Tea Room, and the Centre also has a wheelchair accessible toilet with a call alarm installed.
The toilet facilities provided are intended for use by staff and visitors to the tea room or Heritage Centre only as public toilet amenities are situated in Roseway Car Park.
The Centre has heavily invested in ensuring that the staff are trained and knowledgeable in regards to visitors safety. The Centre has trained Fire Wardens available on the premises with at least one member of staff trained on each floor during opening times. In addition the Centre has at least one trained First Aider available on the premises and continues to ensure training is up to date. The Centre has also acquired an Automated External Defibrillator (AED) and staff have been trained to use the defibrillator in the event of an emergency. To read more information about the Centre's defibrillator visit the blog.
As a valued visitor you can help us to help you!
If a fire alarm sounds then please follow the instructions given to you by the Fire Warden (wearing a Fire Warden lanyard). The Fire Warden will tell you to walk to the Centre's meeting point in an event of a fire sited on the North Street Car Park, at the back of the Heritage Centre. The Centre's staff will locate other members of your group so you will be asked to wait at the meeting point and will be reunited with any group members at that point.